We're here to help!
At Residential Gates, we prioritise providing efficient and timely support to our valued customers. To streamline our communication and ensure we can assist you promptly, we have chosen to primarily utilise email firstname.lastname@example.org and our live chat feature on our website.
We understand that some customers prefer telephone communication; however, we have chosen email and live chat to ensure that we can efficiently address your needs and provide the best possible service. These channels help us manage and document all customer interactions effectively.
Monday - Friday: 9:00 am - 5:00 pm
Frequently Asked Questions
We understand you might have questions before getting started or during your journey with us. That's why we've compiled a list of the most frequently asked questions to help you find the answers you need quickly and easily. Whether you're curious about our services, need help with an issue, or just want to learn more about what we offer, our FAQ section is here for you.
We contacted Residential Gates after reading the excellent reviews and was immediately responded to by Jason. We needed a custom width gate as their 3 metre gate was too wide for our driveway. He advised us to measure the width and he would assist with the correct width we would need to place on their order form. True to his word we then placed our order. We expected to receive the gates approximately 3-4 weeks later but amazingly we received an email just 9 days later that they were ready and due to be delivered by their courier the very next day. Their courier also notified us regarding the delivery who asked us to advise if there was a safe place to leave the gates if we weren’t home. We confirmed a safe place and they were delivered as explained. The quality and finish of these gates are truly outstanding and great value for money. We opted for the factory fitted lock, 2 Locinox bolts and 2 posts, again all are of excellent quality. We fitted the gates ourselves and they look great and are very sturdy.
From start to finish, we have been really impressed with Jason and the whole Residential Gates team. Their professionalism is second to none and if they can continue supplying their products at these prices then they will go far. So happy that we found them and would have no hesitation in recommending them to anyone who is looking for aluminium gates.
Very nice gate look and easy to fit
Can’t fault the service I received. I needed a bespoke gate size and Jason was exceptionally helpful with my order with the gate arriving within a week. The quality of the gate is excellent. I would highly recommend to anyone.
Excellent communication and competitive price.
Very good quality gate easy to install
Very impressed with RG. Delivery was quicker than stated after ordering and the gate is made to a high standard. Instructions are clear. Very happy to recommend.
We are delighted with our new gate. Fitted by a joiner friend in a morning, looks great, lock feels secure, sturdy but still light enough to easily manoeuvre. Delivery was on time, carried into my garage and with some friendly chat to boot. Many thanks.
Found this company looking on line on visiting their website we found it to be informative, helpful and easy to navigate and the product description and photographs look really nice .
From placing our order the communication with the seller was spot on we received email explaining how and when the product would be delivered .
The lovely man who delivered our order was very polite and helpful he explained how it was packed and how best to store until ready to use .
The product itself is really high quality beautiful finish and gorgeous colour , the fitting instructions easy to understand.The gate was boxed and protected with a substantial amount of foam protection material.
Once fitted looks beautiful attribute to our house really pleased would certainly recommend this company .
Gates look great not fitted yet but they look great quality. Will post pictures once installed
Great value for money product
Very good product
Really pleased with the gates and posts, I did upgrade the posts as the gates were quite wide.
Good study thick gate and posts, I had the shoot
Bolts also which are also good quality.
The driver was so helpful and friendly and kept me
Informed on the time of delivery.
The gate looks great, feels solid was easy to fit and was delivered quickly. Overall I am very pleased with this product.
Great product, arrived on time.
A fabulous company, great service, great price, our aluminium gate was delivered safely, wrapped well with full instructions included, I totally recommend this company, one of my family members are ordering one, I would definitely order and use this company again, many thanks