FAQs

Frequently Asked Questions

Ordering Process

How do I place an order?

Placing an order on our website is designed to be a straightforward process, ensuring you find the perfect gate for your needs. Here's how to do it:

Browse Our Collection: Start by exploring our wide range of driveway and garden gates. Each product page provides detailed information, including descriptions, photos, and available sizes.
Refer to Sizing and Installation Guide: If you're unsure about the gate size required for your opening, we've got you covered. Each product page includes a sizing and installation guide to help you choose the right gate. This guide offers step-by-step instructions on how to measure your space accurately.
Select Your Gate: Once you've determined the correct size, select the gate you wish to purchase. If your gate requires a width modification or you require any additional accessories, make sure to include those details.
Complete Your Purchase: Follow the prompts to add your selected gate to your cart and proceed to checkout. You'll be asked to provide shipping and payment information. Review your order carefully before submitting it.
Need Further Assistance? If at any point you need help or have questions, don't hesitate to reach out. Our website features a live chat option for immediate assistance during business hours. Alternatively, you can email us at support@residentialgates.co.uk for support. Our team is here to ensure you have all the information you need to make an informed purchase.

Our website is purposefully built to facilitate your order placement process, from selection to checkout. We're committed to providing you with a seamless shopping experience and the support you need to find the perfect gate for your home.

Can I place an order over the phone?

We understand that you may prefer to place orders over the phone. However, to ensure accuracy and security for all transactions, we require all orders to be placed directly through our website. This process helps us to provide you with the best possible service and maintain a record of all order details accurately.

While we do not facilitate order placements over the phone, we are committed to offering comprehensive support through other channels. If you need assistance during the ordering process or have any questions, our team is readily available via:

Live Chat: For immediate assistance, please use our live chat feature available on our website during business hours. Our experts can guide you through the selection and ordering process in real-time.
Email Support: If you prefer, you can also reach out to us at support@residentialgates.co.uk with any enquiries. We strive to respond to all emails promptly, ensuring you receive the help you need without delay.

We're here to assist you every step of the way, from navigating our website to understanding product specifications and completing your purchase. Our goal is to make your online ordering experience as smooth and straightforward as possible.

How long will it take for my gate to be delivered after I place an order?

We are committed to ensuring you receive your new gate as soon as possible. For all standard gate orders, we aim to deliver within approximately 14 working days. For custom gate orders, we aim to deliver within approximately 21 working days from the date of your order.

Are there any restrictions on where you can deliver?

We are pleased to offer free delivery to customers within the UK mainland. Our goal is to ensure that your order reaches you swiftly and securely, without any additional delivery charges when you're located in this area.

Please note that at this time, our delivery services are limited to the UK mainland. This means we may not be able to fulfill orders to locations outside of this area, including but not limited to the Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, and the Channel Islands. If you're located in one of these areas or outside the UK mainland and interested in purchasing our products, we recommend contacting our customer support team at support@residentialgates.co.uk. We can provide more information on possible delivery options.

Our commitment is to offer convenient and efficient delivery options for all our customers. We continuously review our delivery policies to expand our reach and accommodate more locations in the future.

I have just placed my order. What are the next steps?

We appreciate your order and are excited to get it to you. Here's the process following your order placement:

Order Confirmation: Shortly after your order is placed, you'll receive a confirmation email. This email will detail your order and provide a unique order number for your records.
Delivery Scheduling: We aim to schedule all deliveries efficiently. You will receive an email confirming your delivery date, typically with at least 2-3 days' notice. This advance notice is part of our commitment to accommodate your schedule and ensure a smooth delivery process.
Delivery Confirmation: Closer to the confirmed delivery date, our delivery team or the assigned driver will contact you to confirm the estimated time of arrival (ETA).

Our goal is to keep you fully informed throughout the entire process. Should you have any questions or require assistance, our customer support team is here to help.

Can I edit my order after placing it?

If you need to make any changes to your order after it has been placed, we're here to help. Please send an email to support@residentialgates.co.uk with the following information:

Your full name.
Order number.
Delivery postcode.
Detailed description of the changes you wish to make.

We will do our best to accommodate your request. Please note that order modifications are subject to our order processing timeline and product availability. We recommend making any changes as soon as possible to ensure the best chance of adjusting your order to your needs.

I have not received my email confirmation after placing my order. What should I do?

If you haven't received your order confirmation email shortly after placing your order, please follow these steps:

Check Your Spam or Junk Email Folder: Sometimes confirmation emails can be mistakenly routed to your spam or junk folder.
Verify Your Email Address: Ensure that the email address provided during the order process was correct. A simple typo can prevent the confirmation from reaching you.
Contact Support: If you've checked your spam folder and confirmed your email address was correct but still haven't received your order confirmation, please reach out to us for assistance. Send an email to support@residentialgates.co.uk with your full name and any other relevant order details you may have (e.g., the date and time of your order, the product(s) ordered). We will investigate the issue and ensure you receive your order confirmation promptly.

We understand the importance of receiving your order confirmation and are here to help resolve any issues as quickly as possible.

What should I do if I have a problem with my order?

If you encounter any issues with your order, such as receiving the wrong item, a damaged product, or if something is missing, we are here to help resolve the situation promptly. Please follow these steps:

Contact Us Immediately: Reach out to our customer support team as soon as you notice the problem. You can email us at support@residentialgates.co.uk. Providing us with your order number, a brief description of the issue, and any relevant photos will help us understand and address your concern more efficiently.
Review Your Order Details: While waiting for our response, please review your order confirmation and shipping details to ensure that the issue wasn't due to a misunderstanding or incorrect information provided at the time of order.
Wait for Instructions: Our support team will review your case and provide you with specific instructions on how to proceed. This may include returning the item, receiving a replacement, or other steps to rectify the issue.
Follow-Up: If you do not receive a response within a reasonable timeframe, please follow up with us. We aim to resolve all customer issues swiftly and to your satisfaction.

We understand how important your order is to you, and we are committed to ensuring that any problems are resolved in a timely and hassle-free manner. Your satisfaction is our top priority, and we appreciate your patience and cooperation in allowing us to correct any issues.

Aluminium Gates

Are aluminium gates environmentally friendly?

Yes, aluminium gates offer several environmental benefits that make them a sustainable choice for those looking to minimize their ecological footprint:

Durability: Aluminium is known for its durability and resistance to corrosion, which means gates made from this material have a long lifespan. This reduces the need for frequent replacements and, consequently, the environmental impact associated with manufacturing new products.
Recyclability: Aluminium is highly recyclable, and its quality doesn't degrade over time. This means aluminium gates can be recycled at the end of their life cycle, conserving resources and reducing waste. In fact, recycling aluminium requires only about 5% of the energy used to produce it from raw materials.
Low Maintenance: Unlike other materials that may require chemical treatments or regular painting and sealing, aluminium gates need minimal maintenance. This reduces the use of potentially harmful substances and the environmental impact associated with upkeep.
Energy Efficiency in Production: The production of aluminium, especially when using recycled materials, can be more energy-efficient compared to other metals. This contributes to a lower carbon footprint for aluminium products.

While no product is entirely without impact, choosing aluminium gates is a step towards more sustainable living. Their durability, recyclability, and low maintenance requirements make them an environmentally friendly option for those considering the ecological implications of their choices.

If you have any further questions about the sustainability of our products or how we strive to minimise our environmental impact, please feel free to reach out to our support team.

How easy are aluminium gates to maintain?

Aluminium gates are exceptionally easy to maintain, making them a hassle-free choice for homeowners. Here's why:

Corrosion Resistance: Aluminium is naturally resistant to corrosion, ensuring that your gate won't rust or degrade, even in harsh weather conditions. This eliminates the need for rust removal or regular paint touch-ups, as is often required with other materials.
Minimal Cleaning: To keep your aluminium gate looking its best, all that's typically required is regular cleaning with mild soap and water. This simple maintenance routine helps remove dirt and grime, restoring the gate's appearance effortlessly.
No Painting or Sealing: Unlike some materials that may require periodic painting or sealing to maintain their finish and protection, aluminium gates do not need such treatments. This not only saves you time but also reduces the use of potentially harmful chemicals.
Longevity: Aluminium gates are known for their durability and long lifespan. Their low maintenance requirements contribute to their extended life, reducing the need for replacements and further benefiting the environment.

Overall, the ease of maintaining aluminium gates is a significant advantage, providing you with both convenience and long-term value. Whether you choose a classic or modern design, your aluminium gate will remain an attractive and functional addition to your property with minimal effort.

What screws shall I use to enable a secure fixing to aluminium?

To achieve a secure fixing for any third party accessories or other items to aluminium surfaces, we recommend using self-tapping screws, also known as sheet metal screws. These screws are highly versatile and ideal for fastening metals to aluminium effectively.

Self-tapping screws have a unique design with a sharp, pointed tip that allows them to create their own thread when driven into the material. This threading action ensures a secure and reliable connection between the screw and the aluminium surface.

When selecting self-tapping screws, consider the thickness of the aluminium and the weight or load-bearing requirements of the attachment. Ensure that the screws are of appropriate length to penetrate the aluminium while providing a secure grip.

How long will the aluminium gates last?

Our aluminium gates are built to withstand the test of time. Here are some key factors contributing to their longevity:

Rust and Corrosion Resistance: The aluminium used for our gates is specially treated to resist rust and corrosion. This means your gate will remain free from rust, even in challenging weather conditions.
Structural Integrity: Our gates are engineered for durability. They will not bend, warp, drop, or twist, ensuring they maintain their structural integrity over the years.
Colour Durability: The gate's colour will not fade or crack over time, thanks to advanced coatings and finishes that protect against UV rays and weathering.
Low Maintenance: Aluminium gates are virtually maintenance-free. You won't need to spend time or effort on painting, sealing, or regular upkeep.

To further assure you of our product's quality and longevity, all our gates come with a 5-year manufacturer guarantee. This warranty reflects our commitment to delivering gates that will continue looking their best and functioning reliably over an extended period.

Do you have a showroom?

Our showroom is located in Shenstone, Staffordshire, and offers a comprehensive display of our products.

Showroom Address:
Unit 1
Shenstone Storage Estate
Lynn Lane
Shenstone
Staffordshire
WS14 0EA

Opening Hours:
Monday - Friday / 9 am - 5 pm

Driveway Gates

Do you provide an installation service or site survey for the gates?

We do not offer an installation service or conduct site surveys. Our gates are specifically designed for easy installation, allowing our customers or their chosen installers to fit them without complication.

To support your installation process, we provide detailed instructions and guides with each gate. These resources are crafted to assist even those with minimal installation experience, ensuring a smooth setup from start to finish. Additionally, our customer support team is available to answer any questions you may have about the installation process. You can reach out via email at support@residentialgates.co.uk or use our live chat feature for immediate assistance.

We understand the importance of having clear, accessible information for installing your new gate, and we are committed to providing all the necessary support to facilitate a straightforward installation experience.

Where can I find installation instructions for my gate?

Detailed installation instructions for each of our gates can be found directly on the product pages on our website. We've made it easy for you to access all the information you need for a smooth installation process:

Navigate to the Product Page: Once you've selected a gate, visit its product page on our website.
Look for Installation Guide: On the product page, you will find a section or downloadable link labeled 'Installation Guide.' This contains step-by-step instructions tailored to your specific gate model.
Download or View Online: You have the option to view the instructions online or download them as a PDF for your convenience. This allows you to access the guide on your device or print it out for reference during installation.

Our installation guides are designed to be comprehensive and user-friendly, ensuring that whether you're a DIY enthusiast or a professional installer, you'll find the process to be straightforward. If you encounter any difficulties or have questions about the installation, our customer support team is ready to assist. You can reach out via email at support@residentialgates.co.uk or use our live chat feature for immediate help.

We are committed to providing you with all the resources you need for a successful installation, ensuring your new gate is set up correctly and securely.

How do I know the right size gate for my driveway opening?

Selecting the correct size gate for your space is essential for both the functionality and aesthetics of the installation. To ensure you choose the right size, we've provided a detailed sizing guide on each product page on our website. Here's a brief overview of what to consider:

Width:

Measure Your Opening: Start by measuring the width of your gate opening.
Add the Required Clearance: The total width of the opening should be 20-60mm wider than the standard width size of our gates. This extra space accounts for 5-25mm on each side for the hinges and an additional 10mm clearance between the gate leafs, ensuring they close properly without any obstruction.

Height:

Measure Your Opening Height: Measure the height from the ground to the top of the opening.
Include Space for Hinges: The total height of the opening needs to be at least 100mm higher than the standard height of the gate. This allows for 50mm space at the top and 50mm at the bottom for the hinges, ensuring the gate can swing freely without touching the ground.

Following these guidelines will help you determine the appropriate size for your gate, ensuring a perfect fit and smooth operation. For detailed instructions and visual aids on how to measure your opening correctly, please refer to the sizing guide available on the product page of the gate you are interested in.

What are the floor-mounted hinges used for?

Floor-mounted hinges are used for two purposes. Firstly, they are used when using aluminium posts as a support for the gate. Secondly, they are used when you prefer to distribute the weight of the gate onto the floor rather than solely relying on the wall for support.

Can the driveway gates be automated?

Absolutely! Our driveway gates are designed to be compatible with various types of automation systems, including both underground motors and overground operators. This flexibility allows you to choose the automation solution that best fits your needs and preferences.

While our gates are ready to accommodate any standard automation system, please note that we do not stock or supply automation products directly. We recommend consulting with a professional automation supplier or installer to select the appropriate automation system for your gate. They can provide you with expert advice on the best type of automation for your specific gate model and installation environment.

What thickness are the driveway gates?

Our driveway gates have a standard thickness of 55mm, providing a sturdy and secure structure for your property.

To access detailed dimensions and specifications for each gate model, we recommend visiting the product page on our website. On each product page, you will find a downloadable PDF dimension drawing that provides comprehensive information about the gate's size, shape, and other important measurements. These dimension drawings are invaluable for ensuring that the gate will fit your specific installation requirements.

Here's how to find the dimension drawing:

Navigate to the Product Page: Go to the product page of the gate you are interested in.
Locate the Dimension Drawing: Look for the 'Dimension Drawing' section, usually found below the product description. Click on the link to open or download the PDF file.

How heavy is each gate?

The weight of each gate can vary depending on the specific model and size. To find the exact weight of the gate you are interested in, please visit the product page on our website. Here's how to locate this information:

Navigate to the Product Page: Go to the product page of the gate you wish to inquire about.
Look for Gate Specifications: Scroll down or explore the page to find a section often labeled 'Gate Specifications'
Find Gate Weight: Within this section, you will typically find the gate's weight specified in kilograms (kg) or another appropriate unit of measurement.

The weight of the gate is an important consideration, especially if you plan to install it yourself or if you are coordinating with an installer. Accessing this information on the product page ensures that you have the most accurate and up-to-date details for your chosen gate model.

How do I install the aluminium posts?

Installing aluminium posts is a straightforward process, and there are two common methods you can use:

Bolt Down Method: This method involves securing the posts to a solid surface using a base plate.
Ground Installation with Concrete: Alternatively, you can install the posts into the ground using concrete for stability.

To choose the appropriate post size for your installation, we offer the following options:

Width sizes available: 100mm x 100mm or 150mm x 150mm.
Length sizes available: 2400mm or 3000mm.
Post Flange Base Size: 100mm x 100mm post = 130mm x 180mm, 150mm x 150mm post = 180mm x 230mm

For step-by-step instructions and detailed guidance on installing aluminium posts, please refer to the full installation guides located on each product page under the 'between posts' section. These guides provide comprehensive information to ensure a successful installation.

I have an opening wider than your widest standard driveway gate size?

If your gate opening exceeds our widest standard gate size of 4000mm, and adding posts would not adequately fulfill your requirements, we have a solution for you. We can arrange for factory-ordered gates to be customised to the exact width you need.

To initiate the process for factory-ordered gates, please click here to access our custom order request form. This form will allow you to provide us with the specific dimensions and details of your gate requirements. Once we receive your request, our team will work closely with you to ensure that the gates are tailored to your precise needs.

Do you stock sliding gates?

At this time, we do not offer sliding gates as part of our current product lineup. However, we understand that sliding gates are a valuable and practical choice for many customers, and we are actively working on expanding our product offerings to include sliding gates in the future.

Garden Gates

Do you provide an installation service or site survey for the gates?

Where can I find installation instructions for my gate?

Navigate to the Product Page: Once you've selected a gate, visit its product page on our website.
Look for Installation Guide: On the product page, you will find a section or downloadable link labeled 'Installation Guide.' This contains step-by-step instructions tailored to your specific gate model.
Download or View Online: You have the option to view the instructions online or download them as a PDF for your convenience. This allows you to access the guide on your device or print it out for reference during installation.

We are committed to providing you with all the resources you need for a successful installation, ensuring your new gate is set up correctly and securely.

How do I know the right size gate for my garden gate opening?

Selecting the correct size gate for your garden opening is essential for both functionality and aesthetics. To ensure a proper fit, please follow these steps:

Width:

Measure Your Opening: Begin by measuring the width of your garden gate opening.
Add Clearance: The total width of the opening should be an additional 25-35mm wider than the standard width size of our gates. This extra space allows for 5-15mm on the hinge side and 20mm for the lock keep receiver, ensuring smooth operation and proper alignment.

Height:

Measure Your Opening Height: Measure the height from the ground to the top of your garden gate opening.
Include Space for Hinges: The overall height of the opening should be at least 100mm higher than the standard height size of the gate. This provides 50mm of space at the top and 50mm at the bottom for the hinges, allowing the gate to swing freely without touching the ground.

Following these guidelines will help you select the appropriate size gate for your garden opening, ensuring it fits snugly and functions correctly. For more detailed instructions and visual aids on measuring your garden gate opening accurately, please refer to the sizing guide available on the product page of the gate you are interested in.

Can I use two garden gates as a pair?

While using two garden gates together may seem like an option for creating a double opening pair, this is not possible. We recommend a more suitable solution for side entrances.

The best way to achieve a double opening pair of gates for your side entrance is by customising a set of driveway gates. This allows us to modify the widths to any size you require, ensuring a perfect fit for your specific opening. Custom driveway gates are designed for this purpose and provide a cohesive and functional solution for side entrances.

Customisation offers the advantage of tailoring the gates precisely to your needs, ensuring they complement your property's aesthetic while delivering the desired functionality.

Can I fit a combination lock to the gates?

The standard lock supplied with our garden gates is a handle set with keys, featuring a standard euro cylinder with a length of 70mm and a 50/50 split. While this lock provides secure and reliable functionality, it is designed for use with keys.

Unfortunately, our gates are not configured to accommodate combination locks as standard.

Can the gates be hung left or right-handed?

Yes, our gates are designed to be universal, allowing for flexibility in hanging direction. There are no specific left or right-handed gates. To hang the gate in the desired direction, please follow these steps:

Turn the Handle: The handle on the gate can be turned 180 degrees to face the correct way. This adjustment will ensure that the handle operates in the direction you prefer.
Lock Keep Receiver: Similarly, the lock keep receiver should be turned 180 degrees to align with the handle, ensuring proper locking and unlocking.
Latch Adjustment: To change the direction of the latch, avoid unscrewing the locking mechanism. Instead, press the release catch on the mechanism to release and turn the latch 180 degrees.

These adjustments can be made during the installation process to ensure that the gate opens and closes in the direction that best suits your needs. For detailed step-by-step instructions and visual aids, please refer to the fitting instructions available on the product page.

What thickness are the garden gates?

Our garden gates have a standard thickness of 45mm, providing a sturdy and secure structure for your property.