FREE MAINLAND UK DELIVERY

FAQ’s

Commonly Asked Questions

No. Unfortunately we do not offer an installation service or site survey. However, our gates are designed to be fitted by our customers/installers with ease. We provide a step by step installation guide and a short installation video on each product page on our website.
Unfortunately we do not offer this service, however we have a detailed guide to help you measure correctly on our installation guide page.
Yes! We are proud to say that all of our aluminium gates are made from 100% recyclable aluminium and comply with the latest sustainability guidelines.
With aluminium being generally maintenance free, all you need to do is wash occasionally with warm soapy water and a sponge, then rinse.
Floor mounted hinges are required when using aluminium posts, as you are unable to fix wall mounted hinges at the bottom of the aluminium posts.
Aluminium posts can either be bolted down using the base plate into a solid surface or secured into the ground with concrete, the sizes we offer in posts are as follows:

Width sizes available - 100mm x 100mm or 150mm x 150mm.
Length sizes available - 2400mm or 3000mm.

Post Flange Base Size:
100mm x 100mm post = 210mm x 160mm
150mm x 150mm post = 250mm x 210mm

When using aluminium posts, floor mounted hinges are required to be fitted for the bottom of gates as you are unable to fix wall mounted hinges at the bottom of aluminium posts. To fix the top hinges, these can be wall mounted hinges as you have access to the top of the post so you will be able to tighten the nut and bolt fixing supplied.
The only way to purchase your order is by using the website check out service provided by Stripe Payments UK.
Delivery in England, Wales and certain areas within Scotland is free. If you require delivery outside of these areas, you would need your own transportation/courier service.
We are unable to list this here, but please find these weights on each product page.
Self-tapping screws, also called sheet metal screws, are very versatile. They can be used to securely fasten metals together, including aluminium. They can also be used to efficiently fasten metal to other materials, such as wood or plastic.
The aluminium used for our gates is specially treated against rust and corrosion, and will not bend, warp, drop or twist. The colour will not fade or crack, the gates are maintenance free and will continue looking their best overtime. All our gates come with a 5 year manufacturers guarantee.
Please allow up to 1-2 weeks delivery on any standard gate orders and 2-3 weeks delivery on any custom gate orders. The delivery driver will be in contact with you 24 hours before delivery.
*Residential Gates Ltd will do our best to meet any delivery date given or agreed, such dates are estimates and only given in good faith, we will not be liable in the event of the delivery period being exceeded or accelerated for any reason. However, we ensure to keep the customer informed and updated of any changes to delivery times by email.
Due to the fact our delivery schedules may change please do not proceed to book installers (if needed) until you have checked and received your goods.
To find your required gate size, there are 2 measurements to consider:

1. The width between the walls/posts.
These measurements need to be taken at 3 levels; ground, midway and at the top of your posts. If by any chance these 3 measurements differ, go by the smallest measurement.
**Please do not forget to take into consideration space for the hinges**

2. The height you require.
This is personal choice, our standard heights are 1600mm, 1800mm and 2000mm and 2200mm. If you are using your existing posts take a measurement from ground level to the top of the post less 10cm to accommodate fixtures and fittings according to your maximum height preference.

Please see our detailed guide shown on the product pages on how to measure your gateway.

We recommend that the installation of each gate is carried out by 2 persons, with a selection of basic tools. We provide a step by step installation guide and a short installation video on each product page on our website to ensure they can be fitted with ease.
We provide our own delivery service, so you will be contacted via the delivery driver prior to delivery.
Yes, select custom gate size and enter the exact width size you require the gate to be. Please select the next size up from the custom width you have entered. Our gate heights come as standard and are not adjustable.
*You need to take into account space for accessories.
*Bell Curved Top Gates are not available to be customised.
The minimum recommended width of posts is 100mm, if this is the width of your current posts then in most cases the answer is yes. As aluminium is a lightweight material our gates can be fixed onto wood, metal, brick or concrete posts, as long as they are structurally sound and aren’t suffering with any rot, crumbling or damage.

However, if you require posts we have 100mm and 150mm aluminium posts available which can be matched to your gate.

Posts are available in the following sizes:

100mm x 100mm x 2400mm (suitable for all Garden Gates or smaller sized Driveway Gates)
150mm x 150mm x 2400mm (suitable for either Driveway or Garden Gates)
150mm x 150mm x 3000mm (suitable for either Driveway or Garden Gates)
On installation the posts can also be cut down to the required size. Complete the finished look with an Aluminium Post Cap.

Depending on the size of the gap that needs to be filled, we suggest ordering the aluminium gate posts to help with this issue.
No. Unfortunately we do not offer aluminium infill panels or fencing at this moment in time, however this is something we are working on for the future.

Driveway Gates

The thickness of driveway gates are 55mm.
Driveway gates do not included any fitting accessorises or optional extras.
No. The double swing driveway gates can accommodate all types of automation such as underground operators and automatic rams.
No. However, they can be found elsewhere and can be used with our manual double swing gates to make them automatic.
Yes, this would be recommended as you can secure gates when in closed or open position. It also ensures more security for your property.
*Handle sets are factory fitted.
*Locinox lockable drop bolts are supplied with instructions to install.
No. Unfortunately we do not offer sliding gates at this moment in time, however this is something we are working on for the future.

Garden Gates

The thickness of garden gates are 45mm.
Garden gates include:
2 x Heavy Duty Adjustable Wall Hinges
1 x Floor Mounted Hinge
1 x Gate Handle Set with Keys
1 x Lock Keep Receiver
Yes. The gates are universal, so there is no left or right handed gates.
You will need to turn the handle, lock keep receiver and latch 180 degrees to face the correct way. DO NOT unscrew locking mechanism to change latch 180 degrees, to turn latch the correct way please press release catch on the side of mechanism which will release latch.
As standard with the garden gates you will be supplied with a handle set with keys. The locking barrel is a standard euro cylinder which could always be changed if required elsewhere.
No. If our largest 1200mm wide gate including posts would not fulfil your opening space the other option we could offer would be to customise a 3000mm driveway gate to suit.
Lock keep receiver will be supplied with rawlplugs and screws, you will only need to use the screws provided.

Why Residential Gates?

Reasons why people buy from Residential Gates
guarantee

5 Years Warranty

Supported by a 5-year warranty on the structure and powder-coated finish.
rain

Weather Resistant

Aluminium gates are naturally corrosion resistant, the powder coated finish offers extra protection.
shipped

Fast Delivery

We provide FREE delivery to mainland UK, which takes 3-4 weeks from order date.
rating

Customer Satisfaction

We pride ourselves on the level of quality and customer service that we offer to our customers.
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Latest reviews direct from Google Reviews
Aluminium Side GateSo pleased with my new side gate. First class service, excellent quality and speedy delivery. Jason was very helpful and knowledgeable with my questions.
Janet Newbound
Janet Newbound
09:35 22 Mar 21
Hii normally don,t leave review for anything this is my second review in 15 years i have just fitted the gate today what can i say amazing product. i been a metal worker for 25 years and i can see the Master Craftsmanship on the gate what a beautiful gate.all the best from Absolute Reflections ltd
Metin Gunes
Metin Gunes
15:48 22 Feb 21
After years of renewing and trimming our wooden gate we decided to purchase an aluminium gate from Residential Gates, the gate is very smart and was so easy to install the hinges allow you to make width adjustments.The gate is maintenance free so no more staining or painting, we are really happy with the purchase and the service from the company from purchase to delivery was excellent.Fully satisfied Norfolk resident.
George Jose
George Jose
12:53 22 Feb 21
I was initially impressed by the reviews and then the website, which gave clear and useful information about the gates and installation. The gate looks amazing. Everything about the company is quality. The delivery was excellent and you could tell the staff are proud to work for the company.
Ordered an aluminium gate which was delivered in the timeframe they said and is of very high quality. I couldn’t seem to find the second cover cap for the hinge so I asked if I could be sent one and received it 2 days later! Fantastic service!
lewis cartwright
lewis cartwright
20:38 11 Feb 21
We are extremely happy with the speedy service, delivery, quality and price of our new driveway gates.
Teresa Horden
Teresa Horden
16:03 26 Jan 21
I ordered some gates from Residential Gates Ltd and was told the lead time. They were delivered swiftly and efficiently and well within the stated time. Packaged well and in perfect condition upon arrival. The gates are finished well and all of the components are of a very high standard. They were easy to install and adjust. Two of the gates were a custom size to suit a larger opening as a pair and these included a shoot bolt to go into the floor. All of the fittings were easy to adapt and move to suit. My customers were extremely happy with their new gates and find them easy to open, close and lock. Jason at Residential Gates was very friendly and knowledgable about their product and all correspondence was easy to understand. I would highly recommend using them and I would happily use them again without any concerns.
Craig Orton
Craig Orton
19:36 21 Dec 20
Gate is really nice, good quality and looks great in place.Having got my measurements a little wrong, had to swap to different size gate, but guys at Residential Gates were really helpful and sorted with absolutely no fuss.Would highly recommend.
Brett
Brett
22:43 11 Dec 20
EXCELLENTThe best value and service by far. Do not hesitate to place your order.The product is first class and the service and support could not be better
N Griffiths
N Griffiths
22:02 26 Nov 20
Very good service. Staff were patient and helpful with an older couple who are less familiar with metric measurements. Good quality materials and finish of product. Fantastic range of colours available so we could match to our front door. Very pleased indeed.
Daphne Ward
Daphne Ward
13:39 20 Nov 20
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